FAQ

Is It as Reliable as a Perfect Seal? Here’s What You Need to Know About Shower Door Seals

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Our FAQ section is here to provide quick and clear answers to the most common questions about our products and services. Whether you’re curious about choosing the right shower door seal, understanding custom options, or learning about shipping and returns, you’ll find helpful information here. If you don’t see your question answered, feel free to contact our support team for personalized assistance.

What is the warranty period for your products?

Our products come with a 5-year warranty. Any quality issues during this period will be replaced free of charge.

How long does it take to respond to an after-sales issue?

We respond to all after-sales issues within 1 day and aim to resolve them within 1-3 days depending on the situation.

What happens if a product has a problem during the warranty period?

If there is a quality issue, we will provide a free replacement during the warranty period.

Are spare parts available for replacements?

Yes, we provide spare parts for bulk orders for replacement needs.

Are there any charges for after-sales services?

All replacements and technical support due to quality issues are free of charge.

Do you have a technical support team? How can I reach them?

Yes, we have a professional technical support team. You can contact us via phone or email.

Do you provide training and guidance for product use?

Each product includes detailed installation and usage videos. We also offer extensive product training and guidance as needed.